Do you need help right now? There are many ways we can help you.

For new customers - please call our office between 8 and 5 CST at (225) 751-4444

If you call outside of our business hours, our call service will immediately alert our team of on-call technicians if you need us to work on an emergency ticket.

For existing customers - You can call our office, fax in a ticket, email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or go to our online ticket system to put in a ticket or review your existing tickets.

FYI...  Here's how we process new service tickets:

1. You call, email us through This e-mail address is being protected from spambots. You need JavaScript enabled to view it , fax in a ticket.   New service tickets are entered through our technical services receptionist, not our technicians.   Technicians are assigned to, and work on existing tickets.   (If possible, please do not enter new tickets via our technicians, as this will only slow them down.)

2. You'll be given a ticket number - please hold on to this!   You should also receive an email with your ticket number.   Make sure you give the receptionist your correct email address and phone number, please.

3. We'll schedule your ticket with the first available technician that is most likely to be able to meet your needs.  (Many of our team are experts in certain areas and may be more familiar with your staff & I.T. environment.)   In our continued effort to be timely and efficient, the first available technician that can meet your needs will be assigned to the service ticket.  This means that you will not always work with the same technician.

HOW ARE TICKET PRIORITIZED?

A. Non-emergency tickets are put in queue in the order that they are received.   Managed Services and contract clients' tickets are given priority.

B. High priority tickets are put in queue ahead of already scheduled tickets.

C. Emergency tickets are responded to as quickly as we can get a technician available (usually, that's immediately).   Please note that emergency rates may apply, depending on the nature of the ticket and if the issue is covered under your service agreement.

4. The technician assigned to your ticket will contact you when they start working your ticket.

 

If you need an update on your ticket, you can do one of the following:

A. Log on to our service portal & check the ticket.

B. Call our office, provide the receptionist with your ticket number, and she can give you a status update.   If she's unable to provide an update, she will find the information you need or put you in contact with the person best able to answer your question.

C. Reply back to the original email that you received  when you opened the service ticket.

 

 

IMPORTANT NOTE: THANK YOU FOR YOUR BUSINESS.   We are here to SERVE YOU, our CUSTOMERS.    If you have suggestions for how we can do this better or quicker, PLEASE LET US KNOW - we really do want to know.